Communications Guide

In this section, you’ll find all the information you need to use web banners in line with our marketing guidelines, which are based on current regulations and best practice.

We do recommend promoting Black Horse FlexPay across your other marketing channels to increase customer awareness, help customers spread the cost of purchases, improve conversion rates and drive sales growth for your business. For support with new promotions, or if you need marketing materials in a different format or size, please contact Lucy Gowans. Lucy will be happy to provide the correct approved materials and consent to ensure your FlexPay financial promotions and customer communications remain compliant. Please email ([email protected]) for support.

Communications that reference Black Horse FlexPay must comply with applicable regulations, so it’s important that you only use marketing materials provided by us and that they are used exactly as supplied, without additional changes. You must always submit customer communications to us for approval or consent to publish. Please email a copy of your communications to ([email protected]). We carry out regular compliance checks to ensure that only customer communications that have been approved or consented to by us have been published. Please remember that failure to obtain approval or consent from us, or changes to the approved marketing materials, could result in the termination of your contract.