Disputes

Disputes arise when a customer challenges a financial charge associated with their order. The lender will contact you directly when a dispute occurs in order to resolve the claim, and in the event you are unsuccessful the funds will be reversed and you’ll see the dispute record in the relevant Order Detail view along with a debit in your next settlement report.

This situation necessitates a careful and informed approach to resolution. You can find out more detail on handling disputes here. Resolving disputes efficiently is crucial for maintaining customer trust and satisfaction.

For full details on disputes, please download our ‘Disputes Criteria’ guide here, which covers both Black Horse Flexpay and Newpay.