Contact

Merchant Support

For any merchant support queries (including product, technical or integration support) please email the Black Horse FlexPay help desk at the following email addresses:

Retailer Onboarding & Website Queries

[email protected]

Live Retailer, Service and Support Queries

[email protected]

We may ask you for your Support PIN in order to talk to you about your Merchant account.

Opening hours

• 24 hours a day, 7 days a week

Consumer support

If you're a consumer with a Black Horse FlexPay account who has found this page and requires support, please call the account support team on 0345 268 0831.

• Monday to Sunday: 8:00am-8:00pm