Order Detail
A more in-depth understanding of a specific order
As well as providing a comprehensive overview of a specific order which was presented for finance (either through a new application or existing FlexPay account) the Order Detail view also allows you , to perform follow up order actions such as a full or partial refund.
Due to the use of two lenders to maximise your acceptance with newly financed customers, the Order Detail screen will provide the ability to view both approved and declined finance applications against a single order, highlighting if a counter offer has taken place.
By selecting the option to show application history for either lender (if applicable), you'll be able to drill down into the specific finance application journey that took place and what steps the customer had passed through.
Updated 4 months ago