Assignable Roles

You can assign roles to all users added to your FlexPay Merchant Portal, whether they have just been invited or even have completed their sign-up and are active.

It’s important for users to have the correct roles assigned to ensure that they have access only to appropriate information and controls, while being able to complete their required tasks. By default your users can be assigned to one of three key roles each with the permissions and capability outlined below:

Feature Admin Sales Rep Reporter
View customer (PII) YES YES YES
View, search and filter orders YES YES YES
View order details YES YES YES
Export orders YES YES YES
Refund orders YES YES NO
View rate card YES NO NO
Configure offers YES NO NO