Order Actions

Refunds

For either a completed finance application and purchase, or a repeat finance account purchase, you can issue either a full or one or more smaller partial refunds. You can process partial refunds up to the original total amount of the transaction.

To initiate a refund, access the Order Detail view for the relevant order in the FlexPay Merchant Portal. You can locate the order using the Orders view by either filtering and browsing the list, or searching for the transaction if you have the reference number to hand.

Once in the Order Detail view if the transaction is eligible for a full or partial refund, the available action button will display in the top right of the order.

Select the ‘Refund order’ button and enter the amount you wish to refund back to the customer, up to the total value of the finance.

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Remember

When performing a refund to a finance customer, the total of a full or any partial refunds, cannot exceed the original finance transaction value.

Any financed transactions with a refund applied will be updated with the relevant status and the credit back to the customer will be included in the next settlement run, reducing your payout, which will be reflected in your settlement reporting.

Refunds (similar to Purchases) will be credited to the customer account within two days, Monday to Friday. However, refunds performed after close of business on Friday, will not be processed until the end of the following Monday.

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Please Note

Purchases work in the same way as refunds, although available funds are held immediately at the point of transaction completion to avoid a customer subsequently going over limit